gt99c Privacy Policy
Your privacy matters to gt99c. This Privacy Policy explains what personal data we collect when you use the gt99c platform, how we use it, who we may share it with, and what rights you have over your own information as a player based in Bangladesh. We are committed to handling your data with transparency, security, and respect.
How gt99c Protects Your Data
A plain-language summary of our key privacy commitments before you read the full policy below.
Secure Data Storage
All personal data collected by gt99c is stored on encrypted servers using industry-standard SSL/TLS protocols. Access to your data is restricted to authorised personnel only and is subject to strict internal access controls.
No Data Selling
gt99c does not sell, rent, or trade your personal data to any third party for marketing purposes. We share your data only where strictly necessary to deliver platform services or to comply with legal obligations.
Your Rights, Respected
You have the right to access, correct, or request deletion of your personal data at any time. gt99c will respond to all valid data rights requests within a reasonable timeframe and without undue restriction.
Transparent Collection
We only collect data that is genuinely necessary to operate the gt99c platform, process your transactions, verify your identity, and comply with applicable regulations. We do not engage in covert data collection practices.
Cookie Controls
gt99c uses cookies and similar tracking technologies solely to keep your session active, remember your preferences, and analyse aggregate platform usage. We do not use third-party advertising cookies to profile you across unrelated websites.
No Unsolicited Contact
gt99c will only contact you via the channels you have opted into during registration. You may withdraw marketing consent at any time by contacting our support team. Withdrawal of marketing consent does not affect the lawfulness of prior processing.
Your Data Rights at gt99c
As a registered player on the gt99c platform, you hold the following rights with respect to your personal data. Contact our support team at any time to exercise them.
Right to Access
You may request a full copy of all personal data gt99c holds about you. We will provide this in a structured, readable format within a reasonable period of receiving a verified request.
Right to Rectification
If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
Right to Erasure
In certain circumstances, you may request that gt99c permanently delete your personal data. Note that legal retention obligations (e.g., financial records) may prevent full erasure in all cases.
Right to Restriction
You may request that gt99c restrict the processing of your data in specific situations, such as while a dispute is being resolved, without requiring full deletion of the data.
Right to Portability
You may request that gt99c provide your personal data in a portable, machine-readable format so that you can transfer it to another service provider if you choose to do so.
Right to Object
You have the right to object to gt99c processing your personal data for direct marketing purposes. You may also object to processing based on our legitimate interests in certain circumstances.
Important Notice: This Privacy Policy describes how gt99c collects, uses, stores, and protects the personal data of players registered on the gt99c platform at gt99c.io. By creating an account or using any gt99c service, you acknowledge that you have read and understood this policy. This policy forms part of the binding agreement between you and gt99c and should be read alongside our Terms & Conditions. gt99c is intended for adults aged 21 and above only.
1 Introduction
gt99c is Bangladesh's trusted online betting and casino platform, built specifically for Bangladeshi players who wish to enjoy sports betting, live casino games, slots, and instant-play games in BDT via familiar local payment channels including bKash, Nagad, and Rocket.
As the operator of the gt99c platform, we are the data controller responsible for the personal data you provide when registering an account, making deposits, placing bets, requesting withdrawals, or contacting our support team. We take our responsibilities as a data controller seriously and are committed to handling your personal information with transparency, integrity, and care.
This Privacy Policy applies to all users of the gt99c website at gt99c.io and all associated services, regardless of the device or connection method used to access them. It does not apply to third-party websites, payment processors, or game providers who may be linked from or integrated into the gt99c platform — those parties operate under their own separate privacy policies.
If you have questions about this policy at any time, please contact our support team at (plain text — not a clickable link). We are available 24/7 via live chat and WhatsApp to assist with any privacy concerns.
2 Personal Data We Collect
gt99c collects personal data from you through several channels. The categories of data we collect, and the circumstances in which we collect them, are described below.
2.1 Data You Provide Directly
When you register an account, complete KYC verification, make a deposit or withdrawal, or contact our support team, you provide us with personal data including:
- Full legal name as it appears on your government-issued ID
- Date of birth (used to verify that you meet the 21+ age requirement)
- Residential address in Bangladesh (including district, division, and postal code)
- Mobile phone number registered with your bKash, Nagad, or Rocket account
- Email address (if provided during registration)
- National Identity Card (NID) number, passport number, or driving licence number submitted for KYC
- Copies of identity documents and proof of address submitted for KYC verification
- Payment method details, including bKash/Nagad/Rocket wallet numbers and bank account references
- Communications you send to our support team via live chat, email, or WhatsApp
2.2 Data Collected Automatically
When you access and use the gt99c platform, we automatically collect certain technical data, including:
- IP address and approximate geolocation (country and city level)
- Device type, operating system, and browser type and version
- Session timestamps — when you log in, how long you remain active, and when you log out
- Pages and game categories visited, bets placed, and features used within the platform
- Referring URL (the website or link that directed you to gt99c.io, if applicable)
- Cookie identifiers and session tokens (see Section 6)
2.3 Transaction Data
We maintain a complete record of all financial transactions associated with your account, including deposit amounts and timestamps, withdrawal requests and their processing status, bonuses credited and wagering activity, and the final outcome of all bets placed on the platform.
| Data Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, NID number | Provided by player at registration / KYC |
| Contact Data | Mobile number, email, address | Provided by player at registration |
| Payment Data | bKash number, Nagad number, bank reference | Provided by player during transactions |
| Technical Data | IP address, device type, browser | Collected automatically on platform access |
| Usage Data | Pages visited, games played, session length | Collected automatically during platform use |
| Transaction Data | Deposit/withdrawal records, bet history | Generated automatically through platform activity |
| Communication Data | Live chat transcripts, email correspondence | Provided by player when contacting support |
3 How We Use Your Personal Data
gt99c uses the personal data it collects for the following purposes:
- Account creation and management: To register your account, authenticate your identity when you log in, and maintain your account settings and preferences.
- Age and identity verification (KYC): To verify that you are at least 21 years of age and that your identity is genuine, as required before processing any withdrawal request.
- Processing deposits and withdrawals: To route your deposits from bKash, Nagad, Rocket, or other supported payment methods to your gt99c account balance, and to process withdrawal requests to your nominated payment method.
- Providing betting and casino services: To operate the sports betting markets, live casino tables, slot games, Plinko, Astar Live, and other platform features that you use.
- Bonus and promotion management: To credit eligible bonuses to your account, track wagering progress, and apply the terms of any promotion you have opted into.
- Fraud prevention and security: To detect, investigate, and prevent unauthorised account access, fraudulent transactions, money laundering, multi-accounting, and other prohibited conduct as defined in our Terms & Conditions.
- Customer support: To respond to your queries, resolve disputes, process responsible gaming requests such as self-exclusion, and communicate account-related information to you.
- Legal compliance: To comply with applicable laws and regulations, including financial record-keeping requirements and obligations to report suspicious transactions to relevant authorities.
- Platform improvement: To analyse aggregate usage patterns, identify technical issues, and improve the overall quality and performance of the gt99c platform for all users.
- Marketing communications (where consent given): To send you promotional offers, bonus notifications, and relevant platform updates via your registered contact channels, where you have opted in to receive such communications.
4 Legal Basis for Processing
gt99c processes your personal data on one or more of the following legal bases:
- Contract performance: Processing is necessary to fulfil our contractual obligations to you under the Terms & Conditions, including operating your account, processing transactions, and delivering platform services.
- Legal obligation: Processing is required to comply with applicable legal and regulatory requirements, including anti-money-laundering (AML) obligations and financial record-keeping duties.
- Legitimate interests: Processing is necessary for gt99c's legitimate business interests, including fraud prevention, platform security, responsible gaming enforcement, and platform analytics — provided these interests are not overridden by your rights and interests.
- Consent: Where we rely on consent as a legal basis (primarily for direct marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing that took place before withdrawal.
Note: Where gt99c relies on legitimate interests as a legal basis, we have assessed those interests against your rights and interests and are satisfied that the processing is proportionate and does not unduly override your privacy rights. You may request more information about these assessments by contacting our support team.
5 Data Sharing & Third Parties
gt99c does not sell, rent, or trade your personal data to any third party for commercial gain. We may share your personal data with carefully selected third parties only in the following circumstances:
5.1 Payment Processors
To process your deposits and withdrawals, we must share your transaction data and payment method details with the relevant payment service providers (including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard). These providers process your data strictly for the purpose of completing your requested transaction and are bound by their own regulatory and contractual data protection obligations.
5.2 Game Providers
The casino and instant-game section of the gt99c platform is powered by certified third-party game studios, including Evolution Gaming, Pragmatic Play, Pragmatic Play Live, NetEnt, Microgaming, Spribe, and Ezugi. A limited set of technical data (such as a pseudonymous player token and session data) is shared with these providers to enable game sessions. No personally identifiable data such as your name, NID, or contact details is shared with game providers.
5.3 KYC and Identity Verification Services
gt99c may use authorised third-party identity verification services to assist with KYC checks. These providers process your identity documents and verify their authenticity on our behalf, acting as data processors under contractual data protection agreements with gt99c.
5.4 Legal and Regulatory Authorities
gt99c may disclose your personal data to law enforcement agencies, financial intelligence units, or other regulatory authorities where required to do so by applicable law, by a valid court order, or where disclosure is necessary to protect the rights, property, or safety of gt99c, its players, or the public. gt99c will comply with all lawful requests and will notify you of any such disclosure where permitted to do so.
5.5 Business Transfers
In the event of a merger, acquisition, restructuring, or sale of all or part of gt99c's business, your personal data may be transferred to the relevant successor entity. In such circumstances, we will notify you before your personal data is transferred and becomes subject to a different privacy policy.
Important: All third parties with whom gt99c shares personal data are required to handle that data in accordance with applicable data protection laws and to implement appropriate technical and organisational security measures. gt99c does not permit third parties to use your personal data for their own marketing or commercial purposes.
6 Cookies & Tracking Technologies
gt99c uses cookies and similar technologies (including local storage and session tokens) on the gt99c.io website to provide core platform functionality and to improve the user experience. A cookie is a small text file placed on your device by a website you visit.
6.1 Types of Cookies We Use
- Strictly Necessary Cookies: These are essential for the platform to function. They include session authentication tokens that keep you logged in during a session, security tokens that protect against cross-site request forgery (CSRF), and cookies that maintain your language and currency preferences. These cookies cannot be disabled without breaking core platform functionality.
- Performance & Analytics Cookies: These cookies allow gt99c to measure how players use the platform — which game categories are most popular, which pages generate the most support requests, and where technical errors occur. All data collected through analytics cookies is aggregated and anonymised; it is not used to identify individual users.
- Functional Cookies: These cookies remember choices you make on the platform, such as your preferred sports or casino category, to provide a more personalised experience during future visits.
6.2 Third-Party Cookies
gt99c does not use third-party advertising cookies or permit advertising networks to place cookies on the gt99c.io domain for the purpose of profiling you across other websites. Any cookies placed by integrated game providers are strictly limited to enabling the game session and do not track your activity outside the game window.
6.3 Managing Cookies
Most web browsers allow you to control cookies through their settings. You may choose to block or delete cookies at the browser level; however, disabling strictly necessary cookies will prevent you from logging into your gt99c account or using platform features that depend on session persistence. Instructions for managing cookies are available in your browser's help documentation.
7 Data Retention
gt99c retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law, whichever is longer. The following retention periods apply:
- Account and identity data: Retained for the full duration of your account being active, and for a minimum of five years following account closure, to comply with financial record-keeping and anti-money-laundering obligations.
- Transaction records: All deposit, withdrawal, and betting records are retained for a minimum of five years from the date of the transaction, in line with financial compliance requirements.
- KYC documents: Copies of identity documents submitted for KYC verification are retained for a minimum of five years from the date of submission or from the date of account closure, whichever is later.
- Support communications: Records of live chat, email, and WhatsApp support interactions are retained for a minimum of two years from the date of the interaction.
- Technical and usage data: Log files and session data are retained for up to 12 months, after which they are aggregated and anonymised or deleted.
- Marketing consent records: Records of your marketing opt-in and opt-out choices are retained for the duration of your account and for one year following account closure, to demonstrate compliance.
Where gt99c is required by law to retain data beyond these periods, we will do so but will limit access to that retained data to the minimum number of authorised personnel necessary for compliance purposes.
8 Security Measures
gt99c implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:
- SSL/TLS Encryption: All data transmitted between your device and the gt99c platform is encrypted using SSL/TLS protocols. The gt99c.io domain operates exclusively over HTTPS.
- Encrypted Data Storage: Personal data stored on gt99c servers is encrypted at rest using AES-256 encryption. Payment credentials and identity document images are subject to additional layers of access restriction.
- Access Controls: Access to personal data is restricted to authorised gt99c employees and contractors on a strict need-to-know basis. All personnel with data access are subject to confidentiality obligations and receive regular data protection training.
- Two-Factor Authentication (2FA): gt99c's internal systems that store personal data are protected by multi-factor authentication. Players are encouraged to enable 2FA on their own accounts for additional security.
- Intrusion Detection: gt99c maintains active monitoring systems to detect and respond to unauthorised access attempts, unusual login patterns, and other security anomalies in real time.
- Regular Security Audits: The gt99c platform undergoes periodic security assessments and penetration testing to identify and remediate vulnerabilities before they can be exploited.
Important: While gt99c takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for logging out of your account when using shared devices. If you suspect unauthorised access to your account, contact our support team immediately.
9 Children & Minors
gt99c is strictly an adult platform. We do not knowingly collect personal data from any person under the age of 21. If we discover or have reason to believe that an account has been registered by a person under 21, we will immediately suspend the account, void all associated bets, forfeit all bonus funds, and return all deposits to the originating payment method after completing identity verification.
Parents and guardians are advised to make use of parental control software to prevent minors from accessing online gambling websites. If you are a parent or guardian and believe that a minor in your care has registered an account on gt99c, please contact our support team immediately at . We will treat all such reports with urgency and confidentiality.
gt99c does not direct any marketing communications toward persons it knows or believes to be under the age of 21, and we do not collect data from children for any purpose whatsoever.
10 Exercising Your Data Rights
As a player on the gt99c platform, you hold the data rights described in the "Your Data Rights at gt99c" section earlier on this page. To exercise any of these rights, please contact our support team using the details in Section 14 of this policy and clearly state the right you wish to exercise and the personal data to which your request relates.
gt99c will acknowledge your request promptly and provide a substantive response within a reasonable timeframe. We may need to verify your identity before processing a data rights request to ensure we are not disclosing, correcting, or deleting another person's data in error.
Please note that certain data rights are subject to limitations. For example:
- The right to erasure does not override gt99c's legal obligations to retain financial transaction records for the minimum periods described in Section 7.
- The right to object to processing does not apply where processing is necessary to perform our contract with you or to comply with a legal obligation.
- Where data processing is based on consent, withdrawal of that consent is effective from the date of withdrawal and does not affect any processing carried out prior to that date.
If you are dissatisfied with gt99c's response to a data rights request, you have the right to escalate your concern by contacting our support team to request further review. gt99c is committed to resolving all data-related concerns in good faith.
11 Marketing Communications
gt99c may send you promotional emails, SMS messages, WhatsApp notifications, or in-platform messages about bonuses, new game launches, seasonal promotions (such as Eid and Pohela Boishakh offers), and other relevant platform updates — but only where you have given your explicit consent to receive such communications during account registration or at a later point via your account settings.
You may withdraw your consent to receive marketing communications at any time by contacting our support team via live chat or by emailing . Following a valid opt-out request, gt99c will cease sending marketing communications within a reasonable processing period. Please note that even after opting out of marketing communications, you will continue to receive essential transactional messages related to your account, such as deposit confirmations, withdrawal notifications, and security alerts — these are not marketing communications and cannot be opted out of while your account remains active.
gt99c does not share your contact details with third-party marketing organisations and does not engage in any form of unsolicited bulk messaging (spam). All marketing messages sent by gt99c will clearly identify gt99c as the sender and will include a clear unsubscribe or opt-out instruction.
12 Third-Party Links & Integrations
The gt99c platform may display content from, or provide access to, third-party game providers such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. While gt99c takes care to work only with reputable and certified providers, these third parties operate their own platforms and are subject to their own privacy policies.
gt99c is not responsible for the privacy practices of any third-party game provider, payment processor, or external service whose content is integrated into or linked from the gt99c platform. We encourage you to review the privacy policies of any third-party services you interact with, particularly where those services involve the submission of additional personal data.
Links to third-party websites or services that appear within game lobby iframes, or in any other embedded third-party content, are governed entirely by the privacy policies of those third parties. gt99c has no control over, and accepts no responsibility for, the content or data practices of third-party sites accessed via such links.
13 Changes to This Privacy Policy
gt99c reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, platform features, or business operations. When we make material changes to this policy, we will take steps to notify registered players by prominently displaying a notice on the gt99c.io homepage and, where appropriate, by sending a notification to your registered contact details.
The "Last Updated" date displayed at the top of this page will be revised each time a material change is made to this Privacy Policy. We encourage you to review this policy periodically to stay informed about how gt99c protects your personal data.
Your continued use of the gt99c platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any material changes to this policy, you should discontinue your use of the platform and contact our support team to discuss your account options.
Tip: Bookmark the gt99c.io/privacy-policy page so you can easily check for updates at any time. The effective date shown in the page hero and the "Last Updated" chip in the table of contents will always reflect the most current version.
14 Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way gt99c handles your personal data, please do not hesitate to contact our support team. We are available around the clock to assist you.
- Email:
- Live Chat: Available 24/7 directly within the gt99c platform
- WhatsApp Support: Available via the contact details provided in the platform
- Peak Support Hours: 10:00 AM – 11:00 PM BST (UTC+6), with reduced-staffing overnight support available at all other hours
When contacting us about a data rights request or a privacy concern, please include your registered username and a clear description of your request or concern so that we can respond efficiently and accurately. All privacy-related correspondence is treated with strict confidentiality.
gt99c is committed to resolving all privacy concerns raised by players in a fair, transparent, and timely manner. We aim to respond to all substantive privacy enquiries within five business days of receipt.
Explore gt99c With Confidence
Now that you understand how gt99c protects your personal data, dive into our full range of cricket betting, live casino games, slots, Plinko, and more — all built for Bangladeshi players and powered by instant BDT payments.